General
Will the covers decrease the efficiency of the heaters?
The material the cover is made from does not impact the efficiency of your heat. Being an insulator, a wood based cover will allow more energy to be passed to air molecules rather than the enclosure which has little effect on efficiency, but does ...
Where are the covers made?
Rockland, Massachusetts
Do you offer custom colors?
Yes, you can find the option on the ordering page. There is an additional cost per ft for baseboard covers and an additional flat fee per color. More info can be found when ordering.
Can I stain an unfinished cover?
While an unfinished cover can technically be stained, it will not look great without the addition of some faux painting techniques. The material does not have a wood grain pattern. We suggest that you paint your cover with a complimentary color paint ...
How hard is assembly and installation?
Our assembly instructions are available to download here. Assembly and installation are very simple and can be done without any experience or special tools. A small single panel cover should take less than 10 minutes to install.
What's the longest length you can make?
We can make covers to fit any length of heater. No individual panel is made longer than 47 inches. For a 90 inch long cover for instance, we will make 2 45 inch sections. All covers are custom built to order and sections are divided equally for each ...
What material are your covers made from?
After using solid wood, plywood, etc., We have found that a premium MDF is the most stable, provides the best finished product and provides the best value to our customers. We have had nothing but great results and feedback over the years.
Order Cancellation Policy
Cancellation Window: Cancellation Window: At Jay's Custom Covers, I understand that circumstances can change. Therefore, I provide a 24-hour window from the time of placing your order during which you can cancel without any penalty. Agreement Upon ...
What payment methods do you accept?
We accept all major credit cards though Stripe, as well as PayPal.
Do you offer expedited shipping?
No, due to the size of most of the packages shipped, it is not a financially feasible option to offer. Orders ship via ground service through UPS.
How long does shipping take?
Shipping usually takes 3-5 business days within the US. International shipping times may vary. Order processing time will vary depending on how busy things are and the finish option chosen. Current turnaround times can be viewed on the website and in ...
Custom Order Return Policy for Jay's Custom Covers
Non-Returnable and Non-Refundable Items: At Jay's Custom Covers, every baseboard heater cover is crafted to meet individual specifications. As such, all custom orders are final and cannot be returned or refunded. Why Custom Orders Are ...
Won't the covers catch fire from the heat?
Won't the covers catch fire from the heat? That is one of the most common questions I get! There is a potential risk when covering electric heaters, which is why we do not recommend covering electric heaters unless the manufacturer of the heater is ...
why don't you take phone calls?
Phone calls are a poor method of communicating for both my business and ultimately my customers. Email is the preferred method of communication for multiple reasons: First and foremost, using email allows us to maintain a clear and accurate record of ...