Custom Order Return Policy for Jay's Custom Covers

Custom Order Return Policy for Jay's Custom Covers

Non-Returnable and Non-Refundable Items:

At Jay's Custom Covers, every baseboard heater cover is crafted to meet individual specifications. As such, all custom orders are final and cannot be returned or refunded.

Why Custom Orders Are Non-Returnable/Refundable:

  1. Personalization: Custom baseboard heater covers are made to fit your unique space and design preferences, which means they cannot be resold.
  2. Production Process: Each order involves a detailed and personalized approach, dedicating time and resources specifically for your custom design.
  3. Material Usage: Customized products often use materials ordered or crafted specifically for your project.

Jay's Commitment to Quality and Service: I am committed to the quality of my work and your satisfaction in the product. 16 years worth of happy customers all across the US can attest to that. Most of my orders come from word of mouth.

  • Issue Resolution: In the rare event that your custom cover has a manufacturing defect or differs from the agreed specifications due to my error, I promise to resolve the issue promptly. This may involve a repair, remake, or another suitable solution.
  • Personalized Customer Service: I am here to assist with any concerns or queries about your custom order. Your satisfaction is my top priority.

Contact Information: For any questions regarding this policy or if there’s an issue with your order, please reach out at support.jayscustom.com. I am dedicated to providing a swift and satisfactory solution.

Thank you for choosing Jay's Custom Covers for your custom baseboard heater cover needs. It's my honor to create something uniquely tailored for your home.


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