Cancellation Window: At Jay's Custom Covers, I understand that circumstances can change. Therefore, I provide a 24-hour window from the time of placing your order during which you can cancel without any penalty.
Agreement Upon Placing an Order: Please be aware that placing an order with Jay's Custom Covers constitutes a contractual agreement. This contract is initiated once you complete the order process, signifying your acceptance of the terms, including the custom nature of the product and the cancellation policy.
Non-Cancellable After 24 Hours: Once 24 hours have passed since placing your order, I am unable to accept cancellations. This policy is necessary due to:
Custom Production Process: Your custom baseboard heater cover enters the design phase shortly after the order is placed. Beyond 24 hours, progress is likely to have been made, involving the allocation of materials and labor specifically for your order.
Scheduling and Efficiency: To ensure timely delivery, production schedules are tightly managed. A late cancellation disrupts this schedule, affecting not only your order but the timely completion of orders for other customers.
Contact for Assistance: If you have any concerns or need to discuss your order within the 24-hour window, please contact me immediately at support.jayscustom.com. I am committed to working with you to the best of my ability to accommodate your needs.
Thank you for choosing Jay's Custom Covers. I appreciate your understanding and look forward to providing you with a high-quality, custom-made baseboard heater cover that meets your specific requirements.